Miele Service Certificates
Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW. England ("we") may grant the buyer ("you") - in addition to, and separately from, any legal consumer rights you may be entitled to against the seller (which you can claim free of charge) – an extended warranty in accordance with the following terms:
1. Our 2-year Manufacturer’s Guarantee and the Extended Warranty
1.1. From the date of purchase, a standard 2-year Manufacturer’s Guarantee applies to all domestic appliances (the "Manufacturer's Guarantee").
1.2. From time to time, we may run a promotion to extend the 2-year Manufacturer's Guarantee free of charge. When such a promotion applies and provided you are eligible, a further one, three or eight year warranty may be granted by us to you under the terms outlined in this document (the "Extended Warranty"). The validity period is shown on the front of the policy document.
1.3. You will be eligible for the Extended Warranty if you have purchased a specific appliance(s) in the United Kingdom to which the promotion applies during the limited promotional period.
2. Promotions
2.1. If we are running a promotion for the Extended Warranty and you would like to participate in it, you must register the warranty within the deadline specified in the promotional terms & conditions.
2.2. To apply for the Extended Warranty, you must use the online form at www.miele.co.uk/promotions. You will be requested to complete your details and upload a copy of your proof of purchase.
2.3. On receipt of your proof of purchase, we will check the details you have provided, including that your product is eligible for the Extended Warranty, as shown at www.miele.co.uk/promotions and that it has been purchased within the promotional period. You will then be issued with a Miele Service Certificate in your name via email. Please allow up to 60 days for your certificate to arrive before contacting us. All certificates are issued digitally, and we do not offer printed certificates.
2.4. If you have claimed the Extended Warranty, you will be covered once you have received the ’promotion entered’ confirmation email and will only receive this as long as all qualifying criteria for the Extended Warranty are met. If you have any queries, please get in touch with us for further assistance.
3. Conditions – The Extended Warranty
3.1. The Extended Warranty:
a. applies only to products purchased from an authorised retailer or directly from Miele in the United Kingdom;
b. does not confer any rights other than those expressly set out below and does not cover any costs arising from you not being able to use your appliance; and
c. is offered as an extra benefit and does not affect your legal consumer rights relating to the quality of any purchase or how it was described. For further information on your legal consumer rights, contact your local Citizens Advice Bureau.
3.2. The Extended Warranty services will only be provided within the United Kingdom.
3.3. These Extended Warranty terms are governed by and in accordance with the laws of England and Wales. However, if you live in the Channel Islands, these terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws there. You will only be able to bring a claim related to or arising from these Terms in the courts of England and Wales. However, if you live in Scotland or Northern Ireland, you can submit to either the Scottish, Northern Ireland or the English court and if you live in the Channel Islands, you can submit to either the Channel Islands or the English court.
3.4. Proof of purchase is required to apply for the Extended Warranty.
4. Services
4.1. In addition to correcting defects in material or workmanship during the Term (see section 5 below) and subject to the exclusions set out in section 6 below, we agree to bear the complete repair cost, including parts and labour.
4.2. When an appliance is considered "beyond economical repair," Miele reserves the right to decide what to do next. We can either:
a. Provide a New Appliance: Offer a new appliance that has similar features and specifications to the one that is beyond repair.
b. Contribute to a New Miele Appliance: Alternatively, offer to pay part of the cost for you to buy a new Miele appliance.
This decision is made solely by Miele, meaning we have the final say on which option to choose.
4.3. Any parts removed from an appliance during a repair become our property.
4.4. Visit our website by clicking here(Repair (miele.co.uk) if you wish to book a repair under your standard 2-year Manufacturer's Guarantee or additional 3-year Extended Warranty.
5. Duration
5.1. The Extended Warranty takes effect immediately after the Manufacturer’s Guarantee expires and is valid for a term of three years (the "Term").
5.2. If we replace the product(s), the remaining years of the Extended Warranty will be transferred to the new appliance. It will stay in place for the other products registered under that Miele Service Certificate.
6. Exclusions
6.1. Appliances sold in contract developments, auctions, or rental agreements are excluded from the Extended Warranty.
6.2. We will not bear costs for repairs where appliance breakdown is due to the following:
a. Non-compliance with safety regulations and warnings given in the operating instructions.
b. Faults caused by the user through operating errors or lack of care and maintenance, including the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner.
c. Non-domestic, inappropriate and/or commercial use.
d. Use that extends 1,000 hours for vacuum cleaners or 10,000 operating hours for other appliances.
e. Intentional or accidental damage by the owner or third parties.
f. Incorrect installation.
g. Faulty repairs or repairs carried out by parties other than us or an authorised agent of ours.
h. External influences (e.g., weather, transit damage).
i. Replacement parts subject to wear and tear (e.g., filters), or parts which should be maintained and cleaned by you as indicated in the operating instructions (e.g., filters, washing machine door seals or the Hybrid Vacuum Cleaner battery).
j. Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and components that, according to the operating instructions, must be replaced regularly during the product life cycle.
k. Glass breakage and defective light bulbs.
l. Visual blemishes such as marks and dents.
m. Use of non-approved spare parts and accessories, care products, dust bags or spare parts.
n. Any refurbished, ex-display or Non-A grade appliances
6.3. We will only bear repair costs carried out by our network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which we are responsible under these terms, you will be invoiced with call-out charges and labour costs of 60 minutes in accordance with our current standard rates.
6.4. Professional machines and equipment (incl. Little Giants and ProfLine dishwashers) are not eligible for this offer.
7. Liability
7.1. We shall not be liable for loss of goods, loss of use, losses arising from you being unable to use your appliance or any special, indirect, consequential, or pure economic loss, costs, damages, charges, or expenses.
7.2. Nothing in these terms will exclude any liability which we are not allowed to exclude by law, such as death or personal injury resulting from negligence on our part or for any damage incurred because of fraud or fraudulent misrepresentation by us.
8. Cancellation
8.1. You may cancel your Extended Warranty at any time by giving notice in writing to Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW.
8.2. We reserve the right to cancel the Extended Warranty in the event of physical or verbal abuse towards any member of staff employed directly or indirectly by Miele Company Limited.
9. Data Protection
In the context of the fulfilment of customer services, Miele Company Limited collects and processes personal data. For more information about the processing of your personal data, please see our privacy notice at Privacy Notice (miele.co.uk).
Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW. England ("we") may grant the buyer ("you") - in addition to, and separately from, any legal consumer rights you may be entitled to against the seller (which you can claim free of charge) – an extended warranty in accordance with the following terms:
Our 2-year Manufacturer’s Guarantee and the Extended Warranty
From the date of purchase, a standard 2-year Manufacturer’s Guarantee applies to all domestic appliances (the "Manufacturer's Guarantee").
From time to time, we may run a promotion to extend the 2-year Manufacturer's Guarantee free of charge. When such a promotion applies and provided you are eligible, a further 3-year warranty may be granted by us to you under the terms outlined in this document (the "Extended Warranty").
You will be eligible for the Extended Warranty if you have purchased a specific appliance(s) in the United Kingdom to which the promotion applies during the limited promotional period.
- Promotions
1.1 If we are running a promotion for the Extended Warranty and you would like to participate in it, you have 90 days from the end date of the specific promotion period in which you purchased the appliance to apply for the Extended Warranty.
1.2 To apply for the Extended Warranty, you must register your appliance within 90 days of the end date of the specific promotion period in which you purchased the appliance using the online form at www.miele.co.uk/promotions. You will be requested to complete your details and upload a copy of your proof of purchase.
1.3 On receipt of your proof of purchase, we will check the details you have provided, including that your product is eligible for the Extended Warranty, as shown at www.miele.co.uk/promotions and that it has been purchased within the promotional period. You will then be issued with a Miele Service Certificate in your name via email. Please allow up to 60 days for your certificate to arrive before contacting us. All certificates are issued digitally, and we do not offer printed certificates.
1.4 If you have claimed the Extended Warranty, you will be covered once you have received the ’promotion entered’ confirmation email and will only receive this as long as all qualifying criteria for the Extended Warranty are met. If you have any queries, please get in touch with us for further assistance.
- Conditions – The Extended Warranty
3.1 The Extended Warranty:
a. applies only to products purchased from an authorised retailer or directly from Miele in the United Kingdom;
b. does not confer any rights other than those expressly set out below and does not cover any costs arising from you not being able to use your appliance; and
c. is offered as an extra benefit and does not affect your legal consumer rights relating to the quality of any purchase or how it was described. For further information on your legal consumer rights, contact your local Citizens Advice Bureau.
3.2 The Extended Warranty services will only be provided within the United Kingdom.
3.3 These Extended Warranty terms are governed by and in accordance with the laws of England and Wales. However, if you live in the Channel Islands, these terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws there. You will only be able to bring a claim related to or arising from these Terms in the courts of England and Wales. However, if you live in Scotland, you can submit to either the Scottish or the English court and if you live in the Channel Islands, you can submit to either the Channel Islands or the English court.
3.4 Proof of purchase is required to apply for the Extended Warranty.
- Services
4.1 In addition to correcting defects in material or workmanship during the Term (see section 5 below) and subject to the exclusions set out in section 6 below, we agree to bear the complete repair cost, including parts and labour.
4.2 If an appliance is beyond economical repair, we reserve the right, at our sole discretion, to provide you with a new appliance of equivalent specification or pay a contribution to a new Miele appliance.
4.3 Any parts removed from an appliance during a repair become our property.
4.4 Visit our website by clicking here(Repair (miele.co.uk) if you wish to book a repair under your standard 2-year Manufacturer's Guarantee or additional 3-year Extended Warranty.
- Duration
5.1 The Extended Warranty takes effect immediately after the Manufacturer’s Guarantee expires and is valid for a term of three years (the "Term").
5.2 If we replace the product(s), the remaining years of the Extended Warranty will be transferred to the new appliance. It will stay in place for the other products registered under that Miele Service Certificate.
- Exclusions
6.1 Appliances sold in contract developments, auctions, or rental agreements are excluded from the Extended Warranty.
6.2 We will not bear costs for repairs where appliance breakdown is due to the following:
6.3 Non-compliance with safety regulations and warnings given in the operating instructions.
6.4 Faults caused by the user through operating errors or lack of care and maintenance.
6.5 Non-domestic, inappropriate and/or commercial use.
6.6 Use that extends 1,000 hours for vacuum cleaners or 10,000 operating hours for other appliances.
6.7 Intentional or accidental damage by the owner or third parties.
6.8 Incorrect installation.
6.9 Faulty repairs or repairs carried out by parties other than us or an authorised agent of ours.
6.10 External influences (e.g., weather, transit damage).
6.11 Replacement parts subject to wear and tear (e.g., filters), or parts which should be maintained and cleaned by you as indicated in the operating instructions (e.g., filters, washing machine door seals or the Hybrid Vacuum Cleaner battery).
6.12 Glass breakage and defective light bulbs.
6.13 Visual blemishes such as marks and dents.
6.14 Use of non-approved spare parts and accessories, care products, dust bags or spare parts.
6.15 Any refurbished or Non-A grade appliances
6.16 We will only bear repair costs carried out by our network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which we are responsible under these terms, you will be invoiced with call-out charges and labour costs of 60 minutes in accordance with our current standard rates.
6.17 Professional machines and equipment (incl. Little Giants and ProfLine dishwashers) are not eligible for this offer.
- Liability
7.1 We shall not be liable for loss of goods, loss of use, losses arising from you being unable to use your appliance or any special, indirect, consequential, or pure economic loss, costs, damages, charges, or expenses.
7.2 Nothing in these terms will exclude any liability which we are not allowed to exclude by law, such as death or personal injury resulting from negligence on our part or for any damage incurred because of fraud or fraudulent misrepresentation by us.
- Cancellation
8.1 You may cancel your Extended Warranty at any time by giving notice in writing to Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW.
8.2 We reserve the right to cancel the Extended Warranty in the event of physical or verbal abuse towards any member of staff employed directly or indirectly by Miele Company Limited.
- Data Protection
9.1 In the context of the fulfilment of customer services, Miele Company Limited collects and processes personal data. For more information about the processing of your personal data, please see our privacy notice at Privacy Notice (miele.co.uk).
Terms and Conditions - Miele Service Certificates – 5 and 10 Years
Our standard 2 year Guarantee is available on all domestic appliances and vacuum cleaners.
The appliance that you have bought is of excellent quality and construction. However, we will correct, free of charge, any defects in material or workmanship for a period of 2 years (the Guarantee), subject to these terms and conditions.
- Promotions
1.1 From time to time, for certain products bought during limited periods, we may offer 5 or 10 year warranties instead of the standard 2 year Guarantees free of charge. Where a 5 or 10 year warranty is offered this extends the standard period of cover by 3 and 8 years respectively.
1.2 If a promotion is running that you would like to participate in, you have 28 days from your purchase date to claim for extended warranty.
1.3 To qualify for the promotional warranty you must register your appliance within 28 days of purchase using the online form at www.miele.co.uk/promotions. You will be requested to complete your details and to send us a copy of your proof of purchase.
1.4 On receipt of your proof of purchase we will check the details you have provided including that your product is eligible for the promotional warranty, you have applied for as shown at www.miele.co.uk/promotions and that it has been purchased within the promotional period. You will then be issued with a Miele Service Certificate in your name. Please allow up to 60 days for your certificate to arrive before contacting us.
1.5 If you have applied for this warranty online, you will be covered by this warranty once you have received the ‘claim approval’ email approving your claim. If you have any queries in the meantime, please contact us for further assistance.
- Conditions - The Guarantee and subsequent Miele Service Certificate:
2.1 Take effect from the time the goods are delivered.
2.2 Apply only to machines purchased from an authorised specialist retailer or directly from Miele in an EU country, the United Kingdom, Switzerland or Norway.
2.3 Excludes appliances sold as part of contract developments, auctions or rental agreements.
2.4 Are non-transferable and in the event of a change of ownership, will not be valid unless we have given written approval.
2.5 The services within the framework of the Extended Warranty will only be provided within the EU, the United Kingdom, Switzerland and Norway.
2.6 Do not confer any rights other than those expressly set out below and do not cover any costs arising from you not being able to use your appliance.
2.7 Are offered as an extra benefit and do not affect your statutory rights relating to the quality of any purchase or the way it was described. For further information on your statutory rights contact your local Citizens Advice Bureau.
2.8 Are governed by and in accordance with the laws of England and Wales. Each party submits to the jurisdiction of the English Courts, except that, if you live in Scotland, you can submit to either the Scottish or the English courts.
2.9 Requires proof of purchase with application.
- Services
3.1 In addition to the correction of defects in material or workmanship during the contract period and subject to the exclusions set out at paragraph 1.7 below, we agree to bear the cost the complete cost of repair including parts and labour.
3.2 If in our opinion an appliance is beyond economic repair, we reserve the right at our sole discretion to provide you with a new appliance of equivalent specification or pay a contribution to a new Miele appliance.
3.3 Any parts removed from an appliance during a repair become our property.
- Duration
4.1 From the appliance delivery date, we grant to you a two-year manufacturer’s guarantee. The extended cover takes effect directly after this manufacturer’s guarantee ends and is valid for a further 3 years or 8 years depending upon the offer.
4.2 If we replace the appliance, the remaining years of the original Guarantee and/or Service Certificate will be transferred to the new appliance. It will stay in place for the other appliances registered under that Miele Service Certificate.
4.1 We may, at our discretion, offer to renew the Miele Service Certificate upon expiry.
- Exclusions
5.1 We will not bear costs for repairs where appliance breakdown is due to the following:
- Non-compliance with safety regulations and warnings given in the operating instructions.
- Faults caused by the user through operating errors or lack of care and maintenance.
- Non-domestic, inappropriate and/or commercial use.
- Use that extends 1,000 hours for vacuum cleaners or 10,000 operating hours for other appliances.
- Intentional or accidental damage by the owner or third parties.
- Incorrect installation.
- Faulty repairs or repairs carried out by parties other than us or an authorised agent of ours.
- External influences (e.g. weather, transit damage).
- Replacement parts subject to wear and tear (e.g. filters), or parts which should be maintained and cleaned by you as indicated in the operating instructions (e.g. filters, washing machine door seals or the Hybrid Vacuum Cleaner battery).
- Glass breakage and defective light bulbs.
- Visual blemishes such as marks and dents.
- Use of non-approved spare parts and accessories, care products, dust bags or spare parts.
- Damage to accessories.
- We will only bear repair costs carried out by our network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which we are responsible according to the Miele Service Certificate Terms and Conditions, you will be invoiced with call-out charges, and labour costs of 60 minutes in accordance with our current standard rates.Coffee machines are not eligible for this offer
- Liability
6.1 We shall not be liable for loss of goods, loss of use, losses arising from you being unable to use your appliance or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. This does not apply to any liability we are not allowed to exclude by law such as death or personal injury resulting from negligence on our part, or for any damage incurred as a result of fraud or fraudulent misrepresentation by us.
- Customer Contact Centre
7.1 Please call the Miele Customer Contact Centre for advice on solving problems and, if necessary, to arrange a suitable time for a service visit. The Miele Customer Contact Centre can be contacted Monday – Fridays between 8:00 am and 6:00 pm (excluding Bank Holidays) and Saturdays between 9:00 am and 2:00 pm on the following number 0330 160 6600. Throughout the year, opening times may vary, please refer to our website – www.miele.co.uk - for further details.
7.2 Calls cost the basic rate per minute plus your phone company's access charge. Calls may be recorded and monitored for quality and training purposes.
7.3 In the event that there is a need for repairs after the first year, you are obliged to produce the Miele Service Certificate issued in your name for the appliance to be repaired.
- Data Protection
- Cancellation
9.1 You may cancel your extended warranty at any time by giving notice in writing to Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW.
9.2 To receive a full refund on warranties which have been purchased you must cancel within 14 days of receiving your service certificate. A full refund will only be given where no claim has been made under the warranty.
- How to contact Domestic & General or complain
10.1 Call the Customer Service Department on 0330 160 6640, open 24-hours a day;
10.2 Write to the Customer Care Manager at Domestic & General Services Limited/Miele Guarantee Department, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP;
10.3 Email Domestic & General by clicking on 'contact us' on www.domesticandgeneral.com.
10.4 If you are not satisfied with any of the services provided or the way in which discretion has been exercised, you can ask for your case to be reviewed by Domestic & General and a final decision will be made on behalf of the Managing Director.
- Further Contact
If you have any queries regarding your guarantee registration or Miele Service Certificate, please contact the Miele Service Certificate team on 0330 160 6640 or write to us at Miele Service Certificate, Leicester House, 17 Leicester Street, Bedworth, Warwickshire, CV12 8JP.