Terms of Use Product Ratings and Reviews

Miele entity (hereinafter: “we” or “us”) allows its customers to share their opinion of Miele’s products they have purchased by posting reviews, suggestions, appreciation, information, and recommendations. These terms of use are applicable to your use of the product ratings and reviews on our website (www.miele.xxx). On our website we use the services of the Miele & Cie. KG, Germany, Miele X B.V. Netherlands and Yotpo UK Ltd, United Kingdom, to collect and display ratings and reviews of customers for products they have purchased (hereinafter: “Service”).

1. Service and Product Rating and Reviews

1.1 The Service, accessible via our website, is a platform that allows you to leave opinions, advice, tips, suggestions, information, and recommendations (hereinafter: “Review") on the products you have purchased and to give them a rating and review. By using the Service, you agree with these terms of use.

1.2 The Review includes a description and a rating in the form of a number of stars, ranging from 1 to 5 stars. Other options, such as providing a title for the Review is optional. The Review you provide must be truthful and based on personal experience with the product.

1.3 Reviews posted by users of the Service are testimonials of individual experiences and express personal opinions. We provide users with a space to store their Reviews for posting online. The information, text and content contained in the Reviews of users of this Service are responsible for their contributions. Consequently, we shall not be held responsible for such content. You are solely responsible for any ratings or reviews you choose to post.

1.4 Once your Review is submitted, it is not possible to edit your Review. If you would like to have your Review removed from our website, please contact our customer service and We may consider removing the Review, in our sole discretion.

2. Requirements for the Review

2.1 By submitting your Review, you represent and warrant that:

• your Review does not violate any rights of third parties (e.g., copyrights, personal rights, etc.).
• your Review is not contrary to these terms of use, the general terms and conditions of our website and does harm Miele’s brand image or business policy.
• you are the sole author and owner of the intellectual property rights thereto;
• all "moral rights" that you may have in such content have been voluntarily waived by you;
• all content that you write in your Review is honest, truthful, and accurate;
• you are at least 18 years old;
• your use of the Service will not be used to disseminate content that contravenes public decency, public order, the rights of others or applicable laws and regulations, such as:
  • any abuse of the freedom of expression, such as comments consisting of systematic or non-objective criticism, as well as comments of a denigrating or malicious nature;
  • content of a violent or pornographic nature, or which is likely to undermine respect for the human person or his dignity, equality between women and men or the protection of children and adolescents;
  • the presence of personal data, such as first and last names, telephone number, address or e-mail address; or
  • the total or partial reproduction of content protected by an intellectual property right and for which you do not have rights, as well as messages constituting the infringement of a registered trademark.
•  you will not use the Service for propaganda, canvassing, solicitation or proselytizing, for professional, commercial or political purposes (such as advertising, "spam" content or references to products of other brands, commercial offers or Internet sites, etc.); and
• your review will not contain:
  • personal data, for example, phone number, e-mail address, postal address or any information relating to an identified or identifiable natural person;
  • anything that may violate any rights of third parties (e.g., copyrights, personal rights, etc.);critical comments about other Reviews or about their authors;
  • comments relating to another product unrelated to the product noted;
  • random characters or strings of words without meaning; or
  • Anything that we consider, in our sole discretion, to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable.

3. Modification and publication of Reviews

3.1 After submitting the Review, the Review will be processed and appear on the relevant product page of the website. Reviews and accompanying pseudonyms are read by moderators. While being committed to the premise that all relevant reviews, both positive and negative, should be posted as soon as possible and that reviews are not published nor rejected solely based on consumer sentiment, but rather based on authenticity, relevance, and acceptability, we reserve the right not to publish Reviews, in particular if the Review violates the provisions described in these terms of use.

3.2 We reserve the right not to publish or to delete (published) Reviews whose content is deemed inappropriate, (and/or on which we have received a complaint), in particular Reviews that are incomprehensible, outrageous, defamatory, malicious, racist or unrelated to the products concerned. Also, we do not publish Reviews about you or others that contain personal data, such as credit card details, ID number, full name, email, physical address or phone number.

3.3 We reserve the right to modify the length, spelling, or certain terms of the Reviews in the interest of moderation or in order to improve the editorial consistency of our website.

3.4 In the event of non-compliance with the terms of use of the Service, we reserve the right to restrict, suspend or cancel access to all or part of the Service, at its discretion and without notice. We reserve the right to contact you regarding this subject matter.

3.5 In order for users to benefit from a relevant Service, you agree that published Reviews may be deleted in any of the following cases: the product which is the subject of the Review is no longer offered for sale by us or the product which is the subject of the Review has been modified in such a way that the Review is no longer relevant to the initial product.

4. Intellectual property rights of content

4.1 By submitting a Review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, transferable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such Review throughout the world in any media, in particular, but without limitation to on any website and/or webshop of an entity of the Miele Group (please find a list of the Miele Group entities here) or to any website and/or webshop of our partners and resellers who are promoting the same product without compensation to you. Please note that, even if you have agreed to the publication of your (full) name, we reserve the right to abbreviate, shorten, or remove entirely your name.

4.2 Any content published on the Service may be used by us and, if applicable, by service providers acting on our instructions, to distribute the Reviews on our current and future public communication media, including, but not limited to, electronic communication services (in particular, the website or any other possible variation on any mobile device), as well as the websites of resellers and/or marketing and advertising communication media (e-mailing, mailing, advertising banners on the Internet, point-of-sale promotional materials, etc.).

5. Privacy and personal data

5.1 Within the framework of the Service, we collect, process and pass to our processor and it’s sub-processor personal data, if you submit a Review on our website. Please ensure that you only provide information relating to your opinion and experience of our products in the input field provided and do not provide any personal or sensitive data about yourself in the input field. Miele is not responsible for any personal data you submit to us in violation of these Terms.

5.2 The processing of your personal data shall be conducted in line with the provisions of the applicable law on the protection of personal data and our privacy policy. For more information on the processing of your personal data, please consult our Privacy Policy.

6. Contacting us and customer service

6.1 For customer service or any inquiries not related to our products, please contact us directly. Kindly note that our review platform is exclusively designed for sharing feedback related to our products.

6.2 We aim to provide you satisfying service. In order do this, our customer service may provide a comment or reply to your Review.