Promotional Terms & Conditions

All competitions via email newsletters and social media channels

The competition closes on the date advertised within the newsletter or social media post. After the date specified, no further entries to the competition will be permitted or entered. The winner(s) will be selected at random and contacted soon after the closing date via a message on social media or an email from the following address: marketing@miele.co.uk

The social media post or newsletter will advertise the quantity and value of the competition prize.

The competition is open to entrants in the UK only and aged 18+.

The promoter is Miele (company no. 00769014) whose registered office is at Fairacres, Marcham Road, Abingdon, OX14 1TW.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. No bulk or third party entries will be permitted.

Winners will be chosen at random from all entries received after the closing date and verified by Promoter and or its agents. Only the winners will be contacted personally.

The winners may be required to participate in reasonable related publicity with no further recompense.

The winners agree to the use of his/her name, as well as their entry. Any personal data relating to the winners or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

The prize is not transferable and there will be no cash or other alternatives offered. Miele reserves the right to substitute prizes of equal or greater value at any time.

If the winners do not respond to their message and claim their prize within seventy-two (72) hours following notification, Miele reserves the right to deem this as forfeited and offer the prize to the next entrant whose name is drawn at random. Miele may repeat this process until such time as the prizes are claimed within the period specified by Miele.

This promotion is in no way sponsored, endorsed or administered by, or associated with any social media channel.

Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of Miele and accordingly Miele may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to Miele as a result thereof.

Free of charge delivery terms and conditions

1. Free of charge delivery is only applicable to subscribers to the Miele newsletter or Miele Club
2. Delivery is made free of charge by entering the unique voucher code issued to you either as an existing newsletter subscriber or on signing up
3. Only one code is issued per registration
4. The code is single use and cannot be used in conjunction with any other offer
5. The code will give you free of charge delivery on your next order only, no cash alternative is available and it cannot be used to access a refund on any order for which payment has already been taken
6. The code is for standard delivery only, next day delivery and Saturday delivery is excluded from this promotion
7. Standard delivery is defined by the term delivery under item 2.5 Delivery and Installation under General Terms & Conditions

Extended Warranty

Promotion Dates: 01/10/25-31/12/25. Claims must be made from 90 days following the end of the promotion period (31/03/26). 

Eligible appliances:

 Extended Warranty  Terms & Conditions: 

Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW. England ("we") may grant the buyer ("you") - in addition to, and separately from, any legal consumer rights you may be entitled to against the seller (which you can claim free of charge) – an extended warranty in accordance with the following terms: 

1. Our 2-year Manufacturer’s Guarantee and the Extended Warranty 

1.1  From the date of purchase, a standard 2-year Manufacturer’s Guarantee applies to all domestic appliances (the "Manufacturer's Guarantee"). 

1.2  From time to time, we may run a promotion to extend the 2-year Manufacturer's Guarantee free of charge. When such a promotion applies and provided you are eligible, a further one, three or eight year warranty may be granted by us to you under the terms outlined in this document (the "Extended Warranty"). The validity period is shown on the front of the policy document. 

1.3  You will be eligible for the Extended Warranty if you have purchased a specific appliance(s) in the United Kingdom to which the promotion applies during the limited promotional period. 

1. Promotions  

2.1  If we are running a promotion for the Extended Warranty and you would like to participate in it, you must register the warranty within the deadline specified in the promotional terms & conditions. 

2.2  To apply for the Extended Warranty, you must use the online form at www.miele.co.uk/promotions. You will be requested to complete your details and upload a copy of your proof of purchase. 

2.3  On receipt of your proof of purchase, we will check the details you have provided, including that your product is eligible for the Extended Warranty, as shown at www.miele.co.uk/promotions and that it has been purchased within the promotional period. You will then be issued with a Miele Service Certificate in your name via email. Please allow up to 60 days for your certificate to arrive before contacting us.  All certificates are issued digitally, and we do not offer printed certificates. 

2.4  If you have claimed the Extended Warranty, you will be covered once you have received the ’promotion entered’ confirmation email and will only receive this as long as all qualifying criteria for the Extended Warranty are met. If you have any queries, please get in touch with us for further assistance. 

1. Conditions – The Extended Warranty  

3.1  The Extended Warranty: 

1. applies only to products purchased from an authorised retailer or directly from Miele in the United Kingdom;  
2. does not confer any rights other than those expressly set out below and does not cover any costs arising from you not being able to use your appliance; and 
3. is offered as an extra benefit and does not affect your legal consumer rights relating to the quality of any purchase or how it was described. For further information on your legal consumer rights, contact your local Citizens Advice Bureau. 
4. The Extended Warranty services will only be provided within the United Kingdom. 

3.2  These Extended Warranty terms are governed by and in accordance with the laws of England and Wales. However, if you live in the Channel Islands, these terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws there. You will only be able to bring a claim related to or arising from these Terms in the courts of England and Wales. However, if you live in Scotland or Northern Ireland, you can submit to either the Scottish, Northern Ireland or the English court and if you live in the Channel Islands, you can submit to either the Channel Islands or the English court. 

3.3  Proof of purchase is required to apply for the Extended Warranty. 

1. Services 

4.1  In addition to correcting defects in material or workmanship during the Term (see section 5 below) and subject to the exclusions set out in section 6 below, we agree to bear the complete repair cost, including parts and labour. 

4.2  When an appliance is considered "beyond economical repair," Miele reserves the right to decide what to do next. We can either: 

4.3  Provide a New Appliance: Offer a new appliance that has similar features and specifications to the one that is beyond repair. 

4.4  Contribute to a New Miele Appliance: Alternatively, offer to pay part of the cost for you to buy a new Miele appliance. 

4.5  This decision is made solely by Miele, meaning we have the final say on which option to choose. 

4.6  Any parts removed from an appliance during a repair become our property. 

4.7  Visit our website by clicking here(Repair (miele.co.uk) if you wish to book a repair under your standard 2-year Manufacturer's Guarantee or additional 3-year Extended Warranty. 

1. Duration 

5.1  The Extended Warranty takes effect immediately after the Manufacturer’s Guarantee expires and is valid for a term of three years (the "Term"). 

5.2  If we replace the product(s), the remaining years of the Extended Warranty will be transferred to the new appliance. It will stay in place for the other products registered under that Miele Service Certificate. 

1. Exclusions 

6.1  Appliances sold in contract developments, auctions, or rental agreements are excluded from the Extended Warranty. 

6.2  We will not bear costs for repairs where appliance breakdown is due to the following: 

1. Non-compliance with safety regulations and warnings given in the operating instructions. 
2. Faults caused by the user through operating errors or lack of care and maintenance, including the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner. 
3. Non-domestic, inappropriate and/or commercial use. 
4. Use that extends 1,000 hours for vacuum cleaners or 10,000 operating hours for other appliances. 
5. Intentional or accidental damage by the owner or third parties. 
6. Incorrect installation. 
7. Faulty repairs or repairs carried out by parties other than us or an authorised agent of ours. 
8. External influences (e.g., weather, transit damage). 
9. Replacement parts subject to wear and tear (e.g., filters), or parts which should be maintained and cleaned by you as indicated in the operating instructions (e.g., filters, washing machine door seals or the Hybrid Vacuum Cleaner battery). 
10. Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and components that, according to the operating instructions, must be replaced regularly during the product life cycle. 
11. Glass breakage and defective light bulbs. 
12. Visual blemishes such as marks and dents. 
13. Use of non-approved spare parts and accessories, care products, dust bags or spare parts. 
14. Any refurbished, ex-display or Non-A grade appliances  

6.3  We will only bear repair costs carried out by our network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which we are responsible under these terms, you will be invoiced with call-out charges and labour costs of 60 minutes in accordance with our current standard rates. 

6.4  Professional machines and equipment (incl. Little Giants and ProfLine dishwashers) are not eligible for this offer. 

1. Liability 

7.1  We shall not be liable for loss of goods, loss of use, losses arising from you being unable to use your appliance or any special, indirect, consequential, or pure economic loss, costs, damages, charges, or expenses.  

7.2  Nothing in these terms will exclude any liability which we are not allowed to exclude by law, such as death or personal injury resulting from negligence on our part or for any damage incurred because of fraud or fraudulent misrepresentation by us. 

1. Cancellation 

8.1  You may cancel your Extended Warranty at any time by giving notice in writing to Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW. 

8.2  We reserve the right to cancel the Extended Warranty in the event of physical or verbal abuse towards any member of staff employed directly or indirectly by Miele Company Limited. 

1. Data Protection 

In the context of the fulfilment of customer services, Miele Company Limited collects and processes personal data. For more information about the processing of your personal data, please see our privacy notice at Privacy Notice (miele.co.uk).

Duoflex Extended Warranty

Promotion Dates: 02/02/26-30/04/26 

Eligible appliances: 

Terms & Conditions:

Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW. England (“we”) may grant the buyer (“you”) – in addition to, and separately from, any legal consumer rights you may be entitled to against the seller (which you can claim free of charge) – an extended warranty in accordance with the following terms:

1. Our 2-year Manufacturer’s Guarantee and the Extended Warranty

1.1 From the date of purchase, a standard 2-year Manufacturer’s Guarantee applies to all domestic appliances (the “Manufacturer's Guarantee”).

1.2 From time to time, we may run a promotion to extend the 2-year Manufacturer's Guarantee free of charge. When such a promotion applies and provided you are eligible, a further 3-year warranty may be granted by us to you under the terms outlined in this document (the “Extended Warranty”).

1.3 You will be eligible for the Extended Warranty if you have purchased a specific appliance(s) in the United Kingdom to which the promotion applies during the limited promotional period.

1. Promotions

2.1 If we are running a promotion for the Extended Warranty and you would like to participate in it, you have 30 days from the date of purchase to apply for the Extended Warranty.

2.2 To apply for the Extended Warranty, you must register your appliance within 30 days of the end date of the specific promotion period in which you purchased the appliance using the online form at:
www.miele.co.uk/promotions

2.3 You will be requested to complete your details and upload a copy of your proof of purchase.

2.4 On receipt of your proof of purchase, we will check the details you have provided, including that your product is eligible for the Extended Warranty, as shown at www.miele.co.uk/promotions and that it has been purchased within the promotional period.

2.5 You will then be issued with a Miele Service Certificate in your name via email. Please allow up to 60 days for your certificate to arrive before contacting us. All certificates are issued digitally, and we do not offer printed certificates.

2.6 If you have claimed the Extended Warranty, you will be covered once you have received the ‘promotion entered’ confirmation email and will only receive this as long as all qualifying criteria for the Extended Warranty are met. If you have any queries, please get in touch with us for further assistance.

1. Conditions – The Extended Warranty

3.1 The Extended Warranty applies only to products purchased from an authorised retailer or directly from Miele in the United Kingdom.

3.2 The Extended Warranty does not confer any rights other than those expressly set out below and does not cover any costs arising from you not being able to use your appliance.

3.3 The Extended Warranty is offered as an extra benefit and does not affect your legal consumer rights relating to the quality of any purchase or how it was described.

3.4 The Extended Warranty services will only be provided within the United Kingdom.

3.5 These Extended Warranty terms are governed by and in accordance with the laws of England and Wales. However, if you live in the Channel Islands, these terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws there.

3.6 You will only be able to bring a claim related to or arising from these Terms in the courts of England and Wales. However, if you live in Scotland or Northern Ireland, you can submit to either the Scottish, Northern Ireland or the English court and if you live in the Channel Islands, you can submit to either the Channel Islands or the English court.

3.7 Proof of purchase is required to apply for the Extended Warranty.

3.8 The Extended Warranty is non-transferable and will not apply if the qualifying vacuum cleaner is returned, including within any money-back guarantee promotion.

1. Services

4.1 In addition to correcting defects in material or workmanship during the Term (see section 5 below) and subject to the exclusions set out in section 6 below, we agree to bear the complete repair cost, including parts and labour.

4.2 When an appliance is considered “beyond economical repair,” Miele reserves the right to decide what to do next. We can either:

4.2.1 Provide a New Appliance: Offer a new appliance that has similar features and specifications to the one that is beyond repair.

4.2.2 Contribute to a New Miele Appliance: Alternatively, offer to pay part of the cost for you to buy a new Miele appliance.

4.3 This decision is made solely by Miele, meaning we have the final say on which option to choose.

4.4 Any parts removed from an appliance during a repair become our property.

4.5 Visit our website to book a repair:
https://www.miele.co.uk/c/repair-26.htm

1. Duration

5.1 The Extended Warranty takes effect immediately after the Manufacturer’s Guarantee expires and is valid for a term of three years (the “Term”).

5.2 If we replace the product(s), the remaining years of the Extended Warranty will be transferred to the new appliance. It will stay in place for the other products registered under that Miele Service Certificate.

1. Exclusions

6.1 Appliances sold in contract developments, auctions, or rental agreements are excluded from the Extended Warranty.

6.2 We will not bear costs for repairs where appliance breakdown is due to:

6.2.1 Non-compliance with safety regulations and warnings given in the operating instructions.

6.2.2 Faults caused by the user through operating errors or lack of care and maintenance, including the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner.

6.2.3 Non-domestic, inappropriate and/or commercial use.

6.2.4 Use that extends 1,000 hours for vacuum cleaners or 10,000 operating hours for other appliances.

6.2.5 Intentional or accidental damage by the owner or third parties.

6.2.6 Incorrect installation.

6.2.7 Faulty repairs or repairs carried out by parties other than us or an authorised agent of ours.

6.2.8 External influences (e.g., weather, transit damage).

6.2.9 Replacement parts subject to wear and tear (e.g., filters), or parts which should be maintained and cleaned by you as indicated in the operating instructions (e.g., filters, washing machine door seals or the Hybrid Vacuum Cleaner battery).

6.2.10 Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and components that, according to the operating instructions, must be replaced regularly during the product life cycle.

6.2.11 Glass breakage and defective light bulbs.

6.2.12 Visual blemishes such as marks and dents.

6.2.13 Use of non-approved spare parts and accessories, care products, dust bags or spare parts.

6.2.14 Any refurbished, ex-display or Non-A grade appliances.

6.3 We will only bear repair costs carried out by our network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which we are responsible under these terms, you will be invoiced with call-out charges and labour costs of 60 minutes in accordance with our current standard rates.

6.4 Professional machines and equipment (incl. Little Giants and ProfLine dishwashers) are not eligible for this offer.

1. Liability

7.1 We shall not be liable for loss of goods, loss of use, losses arising from you being unable to use your appliance or any special, indirect, consequential, or pure economic loss, costs, damages, charges, or expenses.

7.2 Nothing in these terms will exclude any liability which we are not allowed to exclude by law, such as death or personal injury resulting from negligence on our part or for any damage incurred because of fraud or fraudulent misrepresentation by us.

1. Cancellation

8.1 You may cancel your Extended Warranty at any time by giving notice in writing to:
Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW.

8.2 We reserve the right to cancel the Extended Warranty in the event of physical or verbal abuse towards any member of staff employed directly or indirectly by Miele Company Limited.

1. Data protection

9.1 In the context of the fulfilment of customer services, Miele Company Limited collects and processes personal data.